Our Authorized Brands

Our Promise
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OUR PROMISE

We do not sell any brands, nor any individual watches within those brands, that we have not been fully authorized to offer for sale. And, our network of prestigious jewelers across the country is also comprised exclusively of retailers that are fully authorized by the brands that they carry. When clients shop on Troverie, they are supported with the full expertise of online and storefront authorized jewelers. This is a core value of Troverie and our promise to our clients.

Luxury Swiss watches are among the finest products made today, still utilizing the centuries-old highly refined skills of complicated hand-craftsmanship. Swiss watches epitomize quality and durability; it’s not just a watch, but an investment and a treasured remembrance of an important milestone in life. The expense of these highly precise and powerful instruments warrants that they only pass through the hands of trusted professionals on their way to you.

There are five benefits authorized jewelers can offer

1. Manufacturer's Warranty

Every fine watch brand offers an official and valuable warranty which guarantees against any material or manufacturing defect for a specific period of time. However, the warranty is only valid provided that the watch it covers was sold by an authorized jeweler and that the warranty was fully and properly fulfilled by said jeweler. Any consumer can claim protection and cover under the international warranty by showing a properly executed warranty card to any authorized jeweler or authorized service center. In the worst-case scenario, a faulty timepiece covered by the warranty will be repaired free-of-charge or can be automatically replaced with a brand-new watch. If a watch is purchased from an unauthorized reseller (frequently referred to as “grey-market” dealers), any official brand warranty is absolutely null and void, meaning the consumer will be forced to pay for repairs that would otherwise fall within the warranty coverage. All brands void warranties on products sold by unauthorized third parties, so there is no way for you to fight it, even if the product is genuine.

How does this benefit you?

You always know that a watch from Troverie is backed by the manufacturer's warranty - the most comprehensive warranty possible. If there are any manufacturing issues with a watch purchased on Troverie, whether it be two days, two weeks, two months or two years after purchase, you have guaranteed coverage for yourself, or the person who received this exquisite watch as a gift. If you experience a warranty issue, the Troverie client care team and local ambassadors are ready to assist and resolve it.

2. Expertise

As an authorized retailer, Troverie must adhere to certain standards set by the individual brands. This includes the highest level of client care – we place tremendous value on training our staff to provide unparalleled guidance across our entire portfolio of fine brands and deep expertise within each of our brand’s product assortment on Troverie. At Troverie, we can compare an Omega to a Breitling diving watch as fluently as we describe the complications of a Zenith COSC-certified chronometer, and as articulately as we illustrate the hand craftsmanship of a Bulgari diamond-set solid gold case.

How does this benefit you?

Our knowledgeable staff knows luxury watches inside and out – from intricate, subtle movements to extraordinary one-of-a-kind designs. We are better equipped to answer your questions throughout your journey, provide excellent service, and you can rest assured the service you get is in compliance with all warranty guidelines.

3. Genuine Products

When purchasing a watch on Troverie you are 100% guaranteed to receive a genuine product. If a watch, regardless of the price, is purchased from a retailer outside of the brand’s authorized retail network, there is no assurance that the product is genuine.  Some unauthorized dealers sell products with altered serial numbers, or entirely removed, so that the original Swiss brands cannot track how they obtained these units. This voids the warranty. Manufacturers will not honor the warranty on products that are not sold legitimately through their approved sales networks.

How does this benefit you?

100% of our merchandise available for purchase at Troverie was obtained directly from the watch brands. Every single watch is a genuine article, manufactured by the finest Swiss watch brands themselves and distributed legally to our network of prestigious jewelers.

4. Quality Repairs

If something should happen to your timepiece, rest assured that your investment is protected. Our network of prestigious retailers is credentialed to provide in-house repairs and have full access to brands’ authorized service centers nationwide. All service provided by these repair centers are 100% consistent with the manufacturer’s warranty.

How does this benefit you?

If you experience a warranty issue, our Troverie staff and local ambassadors are ready to assist you and resolve it quickly, in most cases through an authorized repair center located at your local authorized jeweler.

5. Quick, Concise and Trustworthy Service

We pride ourselves on building a rapport with all our valued clients and hope to keep them coming back for years or even decades. We achieve this through offering an unparalleled portfolio of brands with the deepest and widest assortment in the country. If a watch appears on our site, we have it in stock and available to ship. Period. Other unauthorized retailers might list a particular model but are unable to confirm an order on the spot. Instead, you’ll be instructed to place a telephone call to only learn that the retailer needs to acquire it for you (often with back-channel methods that are used to sell unauthorized goods.)

How does this benefit you?

Every watch is in stock and available for complimentary delivery immediately. If there should be an issue with your purchase, returns to Troverie are quick, easy and free.